Responsible Gaming

Online gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, personal experience or the outcome of earlier games. Past wins do not make a future win more likely, and a losing streak does not mean that a win is due. Games are based on chance or other factors set out in their rules, so outcomes cannot be predicted with certainty.

A healthy approach is to view gambling as one form of leisure among many. Only gamble with money that you can afford to lose after essential costs have been covered. Never use money intended for rent, bills, food, education, savings or other important commitments. Do not borrow money, sell possessions or use credit to continue gambling.

Before you play

• Decide how much time and money you are comfortable spending before starting.
• Set a budget for gambling and treat it as an entertainment expense.
• Make sure you understand the game rules, wagering conditions and any applicable account terms.
• Avoid gambling when you are upset, tired, affected by alcohol or other substances, or trying to recover from a loss.
• Keep gambling separate from essential household or personal finances.
• Remember that winning is never guaranteed and that you can stop at any time.

You must meet the legal minimum age that applies to you and comply with all laws relevant to your location. In Australia, the minimum age for gambling is generally 18, subject to applicable law. You should not allow another person to use your account, and you should take reasonable steps to prevent children or other unauthorised people from accessing gambling services.

Planning ahead can make it easier to keep gambling within your chosen boundaries. Consider setting personal limits before you play, rather than deciding how much to spend while you are already gambling. A limit should reflect your own financial circumstances and should never be increased simply because you have lost money or want to continue playing.

Useful boundaries

• Set a maximum amount you are prepared to lose over a chosen period.
• Set a time limit and stop when that time has ended.
• Take regular breaks away from the website and other gambling activities.
• Avoid chasing losses by increasing stakes or continuing after your planned session.
• Do not rely on gambling winnings for regular income or financial commitments.
• Review your gambling activity regularly and be honest about whether it remains affordable.
• Consider using banking or device controls that can help restrict access to gambling funds or websites.

Depending on the account features and controls available, players may be able to request limits, restrict access or take a temporary break. The options, conditions and processing arrangements for these controls may vary. Please review the information available in your account and the applicable terms, or contact the available customer support channel if you need help understanding the options.

A break is not a sign of failure. It is a practical way to regain perspective and check whether gambling still fits comfortably within your life. If you request a longer exclusion or account restriction, do not create another account or use another person's account to continue gambling. If you believe you need to stop completely, seek information about self-exclusion and support options available in your state or territory.

Managing money safely

Keep gambling transactions separate from essential spending wherever possible. Check your account activity and payment records so that you have a clear view of your gambling expenditure. Do not let the convenience of online payments make gambling feel cost-free. If you are uncertain whether you can afford to continue, stop playing and review your budget before making another deposit.

Gambling can become difficult to control for some people. Problem gambling does not always involve large losses, and it can affect anyone regardless of age, income, experience or background. The important question is whether gambling is having a negative effect on your finances, relationships, work, study, health or general wellbeing.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Repeatedly trying to win back money that has been lost.
• Increasing the amount or frequency of bets to feel the same excitement.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, using credit or selling belongings to fund gambling.
• Missing work, study, family commitments or social activities because of gambling.
• Feeling guilt, shame, stress or low mood after gambling.
• Continuing to gamble even when it is causing financial, personal or relationship problems.

One sign does not automatically mean that someone has a gambling problem, but several signs should be taken seriously. It can help to write down how much time and money you spend, speak openly with someone you trust and take a break from gambling. Avoid trying to manage serious losses by gambling more, as this can increase financial and emotional pressure.

If gambling is affecting your mental health or you feel overwhelmed, seek professional support as soon as possible. Australian players can look for confidential gambling counselling through recognised support services, including Gambling Help Online and relevant state or territory services. Support may also be available through a general practitioner, financial counsellor, mental health professional or community organisation.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious crisis, contact emergency services or an urgent crisis support service in your area. If someone close to you is affected by gambling, support is available for family members and friends as well as for the person gambling.

Asking for help early can make it easier to protect your finances and wellbeing. You do not need to wait until losses are severe or relationships have been affected. A qualified counsellor can help you understand your gambling, make a plan, manage urges and consider practical steps such as financial safeguards, counselling or self-exclusion.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the website or app.
2. Record recent gambling spend and identify any money needed for essential expenses.
3. Tell a trusted person what is happening and ask them to help you follow your plan.
4. Remove saved payment details and consider asking your financial institution about available gambling controls.
5. Use any available deposit, spending, time-out or self-exclusion options that suit your situation.
6. Contact a recognised gambling support service or health professional for confidential advice.
7. Do not attempt to recover losses through additional gambling.

Velvet Spin Casino encourages players to make informed decisions and to use available responsible gaming controls where appropriate. Account restrictions and support requests should be made through the relevant account or support channel. We cannot provide financial, legal or medical advice, and our information does not replace guidance from a qualified professional.

Keep your login information private and use reasonable security measures to protect your account. If you believe another person has accessed your account, stop using it and report the concern through the available support channel. Do not share your account with family members, friends or any other person, even if you trust them.

Responsible gaming is an ongoing choice. Review your habits from time to time, pay attention to changes in your mood or finances and be prepared to take a break. If gambling no longer feels like entertainment, stopping and seeking support is the safest decision.