Privacy Policy

This policy applies to personal information connected with the use of Velvet Spin Casino services. Personal information is information that identifies a player, or that can reasonably be connected with a player or their activity. It may be collected when a player browses the website, registers an account, signs in, contacts support, submits documents, makes a deposit or withdrawal, plays games, enters a promotion or changes account preferences.

Some information is provided directly by a player, while other information may be created automatically when the website or services are used. In some circumstances, information may also be received from service providers that help with identity checks, payment processing, fraud prevention, technical support or website operations. We handle this information according to the purposes described below and take reasonable steps to keep it relevant and up to date.

Information players may provide

• Account details, such as a name, date of birth, residential information, username, account preferences and other registration details.
• Contact details used for account communications, support requests, verification or service notices.
• Verification documents and information needed to confirm identity, age, account ownership or eligibility to use particular services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction dates, amounts and related account activity.
• Information included in messages to support, complaints, feedback, surveys or other communications.
• Information connected with responsible gambling settings, account restrictions or other player protection requests where relevant.

Information collected through use of the website

• Device and connection information, such as an IP address, browser type, operating system, language, time zone and general location information.
• Website activity, including pages viewed, links selected, login events, game interactions and error reports.
• Cookie and similar technology data used to remember preferences, support functionality, measure performance and understand how the website is used.
• Security and risk information, such as unusual login activity, device signals or patterns that may help identify unauthorised access, fraud or misuse.

Personal information is used for purposes connected with providing and managing casino services. The exact information used will depend on the service requested, the player’s account status and the circumstances in which the information was collected. We seek to collect information that is reasonably necessary for these purposes and do not use it in ways that are inconsistent with this policy unless permitted or required by law.

• To create, administer and maintain a player account, including signing players in and managing account preferences.
• To provide games, account features, customer support and other requested services.
• To process deposits, withdrawals, payments, refunds and related financial or transaction activity.
• To verify identity, age, account ownership and eligibility, and to complete checks required before or during the use of services.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse, technical attacks and other harmful or unlawful activity.
• To meet legal, regulatory, compliance, record-keeping and responsible gambling obligations that apply to the operation of online gambling services.
• To communicate about accounts, transactions, security, service changes, policy updates, support matters and other important information.
• To personalise or improve the website, games and user experience, and to monitor service performance and reliability.
• To send marketing or promotional communications where permitted and, where required, where a player has provided consent or otherwise opted in.
• To protect the rights, safety, property and systems of players, the business, service providers and other people.

Depending on the circumstances, information may be handled because it is needed to provide a requested service, to comply with a legal obligation, to protect security and prevent misuse, to support legitimate operational purposes, or because the player has given consent. Where processing relies on consent, a player may withdraw that consent as described in the data rights section below. Withdrawal does not affect processing that was lawful before consent was withdrawn, and some services may not be available without information that is necessary to provide them.

Personal information may be shared with carefully selected service providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, customer support, hosting, information security, analytics, communications and technical maintenance. They should only receive information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal or formal request, respond to lawful authorities, enforce applicable terms, investigate suspected wrongdoing, protect players or others, or establish, exercise or defend legal rights. If a business change affects the website or its services, information may be transferred as part of that change, subject to appropriate handling requirements.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and to use providers that are expected to maintain suitable security and confidentiality controls. International handling may be necessary for particular technical, payment, verification or support functions.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and staff or provider confidentiality requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and contact support promptly if they suspect unauthorised activity.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.

Velvet Spin Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, support security, measure performance and understand how visitors use the website. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications. These technologies may collect information about a device, browser, pages visited, login activity and interactions with website features.

Cookies do not usually contain information that directly identifies a player, but they may be linked with account or device information when the website is used. We may also use information from cookies and similar technologies to identify technical problems, improve navigation, monitor misuse and understand which website content is useful.

Players can manage, block or delete cookies through their browser settings. Browser controls may allow a player to reject all cookies, accept cookies selectively or receive a notice before a cookie is stored. Disabling certain cookies may affect sign-in, security, preferences or other website functions, so some services may not work as intended when cookies are restricted.

Depending on the circumstances and applicable privacy requirements, a player may have rights relating to the personal information held about them. These rights are not always absolute, and a request may need to be checked before action is taken. We may ask for reasonable information to confirm the requester’s identity and protect the account from unauthorised access.

• Access: request information about the personal data held about you and, where appropriate, a copy or explanation of how it is used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed, where deletion is otherwise available, or where there is another valid reason to make the request. Deletion may not be possible for records that must be kept for a period required by law or that are needed for security, dispute resolution or other lawful purposes.
• Marketing consent: withdraw consent to marketing communications or change marketing preferences. A player can also use an unsubscribe option included in a marketing message where available. Service and account notices may still be sent when they are necessary.
• Review or complaint: raise a concern about the handling of personal information and ask for the matter to be reviewed.

To exercise a privacy right, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@velvetspincasino.best. Please describe the request clearly and include enough information for us to understand which account or records are involved. Do not send unnecessary payment details or sensitive documents in an ordinary message. If identity verification is required, we will explain the safer process to follow.

We aim to respond to privacy requests within a reasonable timeframe. The response may explain what action has been taken, ask for clarification, or explain why a request cannot be completed in full. If information cannot be deleted because it must be retained or is needed for a lawful purpose, we will generally explain that limitation where appropriate.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will apply from the date it is made available. Players should review this page periodically, particularly before continuing to use the services after a material update.