Terms & Conditions

These Terms & Conditions form an agreement between you and Velvet Spin Casino regarding your use of the website, account facilities, games, payment functions and other services made available through the platform. If you do not agree with these Terms, you must not access the website or use the services.

Velvet Spin Casino may update, replace or amend these Terms from time to time. Changes may be made to reflect legal requirements, operational needs, security improvements or changes to the services. The latest version published on the website will apply from the date stated or, where no date is stated, from publication. You should review this page regularly. Continuing to use the website after an update means that you accept the revised Terms.

These Terms should be read together with any rules displayed for a particular game, the terms of any promotion, the Privacy Policy and any responsible gambling information published on the website. If a specific promotion or game rule conflicts with these Terms, the specific rule will apply only to the relevant promotion or game, unless stated otherwise.

Eligibility

You may use the services only if you are legally permitted to do so in the place where you are located. You must be at least 18 years old, or older if a higher minimum age applies to you under applicable law. Velvet Spin Casino may request evidence of your age, identity, location or eligibility at any time. You must not allow another person to use your account, and you must not use the website on behalf of another person.

You are responsible for checking whether online gambling is permitted where you live and for complying with all laws that apply to you. Access to the website does not mean that the services are available or lawful in every location. Velvet Spin Casino may restrict or refuse access from certain jurisdictions where required by law, regulation, technology or risk controls.

To use certain services, you may need to register an account and provide accurate, complete and current information. This may include your name, date of birth, residential details, payment information and other information reasonably required for account administration, identity verification, fraud prevention or legal compliance. You must update your information when it changes.

You may have only one personal account unless Velvet Spin Casino expressly agrees otherwise. An account must be registered in your own name and may not be sold, transferred, rented or shared. Creating duplicate accounts, registering with false details or opening an account for another person may result in restrictions, suspension or closure.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not reuse it on other services and sign out when using a shared device. Tell Velvet Spin Casino promptly if you believe that your account has been accessed without permission, your credentials have been disclosed or any account information is incorrect.

Verification and account review

Velvet Spin Casino may carry out checks before or after you deposit, play or request a withdrawal. These checks may involve identity, age, address, source of funds, payment ownership, sanctions screening, fraud prevention and responsible gambling assessments. You agree to provide documents or information that are reasonably requested and to cooperate with the review process.

If information cannot be verified, appears inaccurate or indicates a breach of these Terms or applicable law, Velvet Spin Casino may delay a transaction, limit an account, suspend access, cancel affected activity or close the account. Any action will be taken in accordance with applicable legal and regulatory requirements.

• Keep your registration details accurate and up to date.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not use the account for unlawful activity, fraud, money laundering or third-party gambling.
• Notify Velvet Spin Casino if you identify an error in your balance, game result or transaction history.
• Do not attempt to bypass account, location, age or security controls.

You may deposit funds using payment methods made available through the website. Before making a deposit, check the information shown at the time, including any applicable processing conditions, minimum or maximum amounts, fees and verification requirements. Velvet Spin Casino does not guarantee that every payment method will be available at all times.

You must not deposit money that you cannot afford to lose. Deposits are intended for genuine use of the services and must not be used to test payment systems, move funds between people or support unlawful activity. A deposit may be held or reviewed where a payment is reversed, disputed, unauthorised or suspected to involve fraud.

Games are governed by the rules displayed for the relevant product. You are responsible for checking the stake, paytable, game conditions and any other information before confirming play. A game round may generally be treated as final once the result has been recorded by the platform, except where an obvious error, technical fault, fraud or other exceptional issue requires investigation.

If there is a technical interruption, communication failure, software fault or other event that affects a game or transaction, Velvet Spin Casino may investigate the event and take reasonable steps to correct the affected account or result. Where a result cannot be reliably determined, the relevant activity may be cancelled or reviewed in accordance with the applicable game rules and law.

Withdrawals

Withdrawal requests are subject to account verification, payment checks and any conditions shown on the website. Funds may be returned using an appropriate payment method linked to the account. Velvet Spin Casino may require additional information before processing a withdrawal, particularly where the account has not completed verification or where a payment source needs to be confirmed.

You are responsible for entering correct payment information and for checking the status of requests. Processing times can vary because of verification, payment providers, banking institutions, weekends, public holidays, technical matters or legal checks. Any applicable fees, restrictions or transaction conditions will be displayed where relevant.

Balances, transactions and account records may be corrected where an administrative, technical or obvious pricing error has occurred. If an amount is credited to your account in error, you must notify Velvet Spin Casino and must not withdraw or use the amount. Velvet Spin Casino may recover an incorrect credit or offset it against a future balance, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are available only to eligible customers and are subject to the specific terms displayed with the offer. These terms may include eligibility requirements, claim instructions, expiry dates, wagering or playthrough requirements, game restrictions, maximum conversion amounts and withdrawal conditions. You should read the applicable promotion terms before accepting an offer.

Unless expressly stated otherwise, promotional offers are limited to one offer per person, household, device, payment method or other permitted unit. Velvet Spin Casino may withhold, remove or cancel a promotion where it has been obtained in error, used contrary to its terms, claimed through multiple accounts or associated with abusive, fraudulent or irregular play.

Prohibited conduct

You must use the website fairly and lawfully. You must not interfere with the operation or security of the platform, introduce malicious software, use automated tools or bots, exploit a vulnerability, manipulate game outcomes, abuse an error, conduct chargeback fraud or attempt to obtain an unfair advantage.

You must not use the services to launder money, conceal the origin of funds, support criminal activity, evade applicable restrictions or allow another person to gamble through your account. You must also avoid behaviour that is abusive, threatening or disruptive towards staff, service providers or other users.

Responsible gambling

Gambling should be an entertainment activity, not a way to earn income or recover losses. Set limits before you play and only use money that you can afford to lose. Take regular breaks, keep track of your activity and avoid gambling when you are distressed, intoxicated or under pressure.

• Use available deposit, time or wagering controls where offered.
• Consider a temporary break or account closure if gambling is no longer enjoyable.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact Velvet Spin Casino through the support options shown on the website if you need help using responsible gambling tools.

Privacy and data use

Personal information is handled in accordance with the Privacy Policy and applicable privacy laws. Information may be collected and used to provide the services, manage your account, process payments, verify identity and age, prevent fraud, meet legal obligations, maintain security and improve the website. Information may be shared with appropriate service providers, payment partners, professional advisers or authorities where permitted or required.

The website may use cookies and similar technologies for essential functionality, security, preferences, analytics and marketing, subject to the information provided in the relevant cookie or privacy notices. You can manage certain browser settings, although restricting cookies may affect how some parts of the website operate.

Suspension and closure

Velvet Spin Casino may suspend, restrict or close an account where this is reasonably necessary for security, verification, responsible gambling, legal compliance, payment review, suspected misconduct or a breach of these Terms. You may request closure of your account at any time through the support options available on the website. Account closure does not remove obligations that arose before closure.

Where an account is closed or suspended, access to games, promotions and account functions may be removed. Any remaining balance will be reviewed and handled in accordance with applicable law, these Terms, relevant promotion terms and the outcome of any necessary checks. Amounts connected with fraud, unlawful conduct, duplicate accounts or a material breach may be withheld where legally permitted.

Website availability and liability

Velvet Spin Casino aims to keep the website accurate, secure and available, but continuous access cannot be guaranteed. Services may be interrupted for maintenance, upgrades, technical problems, cyber incidents, telecommunications failures, payment issues or events outside reasonable control. You should keep your own records of important transactions and account activity.

To the extent permitted by law, Velvet Spin Casino is not responsible for loss caused by your failure to protect account credentials, incorrect information supplied by you, unauthorised use of your device, interruptions outside reasonable control or your breach of these Terms. Nothing in these Terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited.

Questions and complaints

If you have a question, identify an account issue or wish to make a complaint, please use the support or contact function available on the Velvet Spin Casino website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. Complaints will be considered under the applicable internal process and any rights available under law.

These Terms are intended to operate alongside applicable Australian laws and other laws that apply to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. The version of these Terms published on the website is the current version and should be checked before using the services.